Analyst-IT Support,Ibadan,Etisalat Nigeria
Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.
Assist in providing general first level technical support to end users organisation-wide
Assist in resolving issues and attending to service requests in line with agreed SLAs
Interact and consult with internal and external customers to manage customer satisfaction
Assist in developing and maintaining an accurate database of historical information about previous user issues
Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager-User Support
Perform other duties as assigned by the Manager-User Support
First degree or its equivalent in relevant discipline
Between one (1) and three (3) years directly relevant post-NYSC work experience
To read more and to apply Click here
Deadline 30th March 2012