Assistant Manager,Call Centre Coordinator(Gates Project),Gombe,Society for Family Health (SFH)
Society for Family Health (SFH) is one of the leading public health NGOs in Nigeria, implementing programmes in reproductive health, HIV and AIDS prevention, and maternal and child health. SFH works in partnership with the Federal and State Governments of Nigeria, the British Department for International Development (DFID) and the United States Agency for International Development (USAID) among other international donors. We seek to recruit qualified persons as a result of growth in our organization. We offer professionals opportunities for career advancement, a good working environment and competitive remuneration.
Reporting to the Gates Project Manager, the successful candidate will be primarily responsible for developing and submitting data base of common complaints ailments of pregnancy, childbirth and that of the new born and proffer common solution to these issues.
She will conduct spot-checks of linkages and referrals between the Community Health Workers and Emergency Transport Scheme volunteer drivers.
She will also conduct quality checks on messages provided to callers.
In addition, s/he will lead the development of monitoring tools with Monitoring and Evaluation (M&E) Officers and ensure the collation of all monthly reports to be submitted to the Project Manager.
Finally, the candidate will participate in quarterly review meetings. Conduct Call Centre meetings and send minutes to the Project Manager regularly.
Must be a registered Nurse/Midwife. A degree in Nursing will be an added advantage.
Must possess minimum five (5) years experience in a health facility as a practicing Midwife.
Ability to speak and write fluently in Hausa language is very essential to this position.
Must possess excellent planning and organizational skills.
Must be able to work with minimal supervision.
Must have cognate skills in computer appreciation.
MUST possess a high level of integrity and with good interpersonal skills, and proven experience working at a Call Centre will be of added advantage
A one page application letter (using the position reference as subject), should be addressed to the Assistant Director-HR. clearly providing evidence of competences required for the job, current remuneration. as well as a comprehensive Curriculum Vitae indicating clearly your valid telephone numbers, e-mail address and current contact address should be sent within two weeks of this publication to the email address beside the job you are applying for. Do note that any candidate with multiple submissions will be disqualified. Candidates without the minimum requirements need not apply. Only shortlisted candidates will be contacted
*SFH is an equal opportunity employer.
Deadline 1st March, 2012