Assistant Service Level Specialist,Abuja,Central Bank of Nigeria
NEXTCBN/LOT1ASLS
Our client is the regulator and highest policy making institution for the financial services sector. Due to the attendant need to ensure appropriate personnel and capacity to effectively carry out its various statutory obligations within the institution, the Central Bank of Nigeria (CBN) has identified several positions for hire across the different directorates in the organization.
Purpose
The Assistant Service Level Specialist will assist the Service Level Specialist in ensuring the management of the activities of service providers, customer
relationship management, SLAreview and management, and IT service costing and pricing.
Assists the Service in service planning and control for IT department
Assists with strong input in the annual strategic review and implementation for IT department
Assists in developing operating level agreement, review of service level of agreement
Assists in performing service monitoring and feedback to appropriate Service Delivery Managers
Assists in performing Customer Satisfaction Survey,writes report and provides feedback to Service Control and Planning Manager
Continuously monitor activities of external and internal service providers
Assists in developing service costing and charge back strategy/model and continuously perform monthly charge back of IT service to Business units
Analyze IT sourcing and Procurement
Qualification
Post NYSC Experience (Added Advantage)
A first degree / HND in Computer Science, Information Technology and related disciplines (Computer Engineering,Computer with Economics/ Mathematics, Management
Information Systems, and Electrical/Electronics Engineering)
Membership of the following professional bodies is an added advantage: NCS, CPN, NIM, PMI or ITSMF
Possession of the following certifications is an added advantage: ITIL Manager; ISEB Specialist Certificate in Service Level Management
knowledge of Service Level Management process in ITIL
Concept of Business and financial awareness of the impact of Service Levels and any associated failures
Concept of CostAccounting and Charge back
Ability to liaise with business representatives and third party suppliers
Awareness of commercial commitments and liabilities
Concept of contract management
Concept of Relationship and Customer Service Management
knowledge of package implementation of integrated systems
Good written and oral communication ability
Analytical and problem solving skills
Ability to work independently in a highly dynamic environment with minimum supervision
Goal orientation
Application
Applications should be submitted not later than March 20, 2012 via email to cbnrecruitment@nextzon.com
Note also that all interested applicants must ensure that the following information is clearly stated on the top left corner of their CV’s:
- Name
- State of Origin
- Age
- Sex
- Job Code
- Role
Please note that only shortlisted candidates will be contacted
