Shop Manager.Experience Centre,Asaba,Etisalat Nigeria
Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.
Purpose
Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction
Initiate and manage relationships with internal and external customers
Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction
Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre
Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary
Facilitate the provision of after-sales support to customers
Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses
Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre
Ensure compliance with all health, safety, security and emergency policies and procedures
Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required
Attend team/ divisional/ departmental meetings as required
Provide guidance and manage the performance of subordinates
Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales
Perform any other duties as assigned by the Manager-Regional Retail Sales
Qualification
First degree or equivalent in any discipline
Experience,Skills & Competencies
Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment
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