Head-Quality Assurance and Training,Lagos,Etisalat Nigeria
Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.
Develop and deliver training & quality assurance strategy across Contact Centre & all Customer Care support operations, including frontline sales
Develop implement and maintain quality programmes and activities primarily within Contact Centre but also across all Customer Care functions
Ensure continuous improvement and advancement in key organizational development areas of Contact Centre staff in overall operational performance as measured by KPIs
First degree or equivalent in relevant discipline; postgraduate/ professional qualifications in related field e.g CIPD may be an added advantage
Between eight (8) and twelve (12) years’ directly relevant post-NYSC experience, with most recent four (4) years in a managerial role; demonstrable experience in quality management and inspirational training background also preferred
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Deadline 26th July 2012