Posts Tagged: ‘Etisalat Nigeria’

Analyst.Consumer Research,Lagos,Etisalat Nigeria

April 10, 2013 Posted by admin

Analyst.Consumer Research,Lagos,Etisalat Nigeria

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.

Purpose

Use statistical and analytical methods and techniques of applied social sciences to systematically gather and interpret information which provides marketing insights and supports marketing decision-making
Maintain up-to-date records on marketing activities
Identify information needs and research requirements of other functional areas of the business
Assist in research activities and communicate the customers� view in business strategy development
Harness enterprise-wide systems to develop and communicate required information for dissemination to relevant customer-insight stakeholders
Establish and align information needs of key business units in marketing
Interpret all research reports and ensure they are clearly communicated to all internal clients
Convert marketing problems to research problems
Carry out data mining and manipulation to dimension and provide deeper understanding of consumers
Ensure any research design which is adopted is representative of cross-sectional view of target group per project and market segment. Also ensure that all research activities being conducted provide answers to specific/ peculiar marketing problems
Harness inter-functional relational skills to ensure synergy across the various divisions within the Commercial Department
Perform any other duties as assigned by the Manager-Consumer Research
Ensure all reports are available on the office web for easy access to users with access pass

Qualification

First degree or equivalent in any Social Science discipline

Experience,Skills & Competencies
Between one (1) and two (2) years directly-relevant post-NYSC work experience, preferably within a telecoms or FMCG business environment

To read more and to apply Click here

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Shop Manager.Experience Centre,Asaba,Etisalat Nigeria

April 10, 2013 Posted by admin

Shop Manager.Experience Centre,Asaba,Etisalat Nigeria

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.

Purpose

Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction
Initiate and manage relationships with internal and external customers
Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction
Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre
Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary
Facilitate the provision of after-sales support to customers
Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses
Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre
Ensure compliance with all health, safety, security and emergency policies and procedures
Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required
Attend team/ divisional/ departmental meetings as required
Provide guidance and manage the performance of subordinates
Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales
Perform any other duties as assigned by the Manager-Regional Retail Sales

Qualification

First degree or equivalent in any discipline

Experience,Skills & Competencies
Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment

To read more and to apply Click here

Specialist-Dealer Operations,Lagos,Etisalat Nigeria

November 24, 2012 Posted by admin

Specialist-Dealer Operations,Lagos,Etisalat Nigeria

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.

Purpose

Implement distribution strategy:
Analyze current sales trends in order to determine required intervention schemes
Prepare Distribution motivations and memos on issues relating to DPs

Monitor implementation of distribution strategy across all regions:
Make quarterly trade visits to various sales territories and zones
Prepare weekly and monthly reporting of ongoing sales initiatives
Monitor competition activities

DP Credit Management:
Manage and review DP credit scheme trade and special

Distribution Staff and Partner training:
Facilitate training for DPs on new initiatives
Organize train-the-trainer sessions for Dealer Specialists in conjunction with the Sales Support team
Co-ordinate activities for DP Awards and Conferences

Trade Agent Management:
Report weekly and monthly on trade agent sales activities
Issue complimentary lines to newly appointed Trade Agents (TAs) and prepare monthly airtime crediting schedule
Develop Trade Agents salary payments template and apply same to payment of salaries
Facilitate Trade Agents training

DP Performance Management:
Administer DP contracts and ensure adherence
Co-ordinate with Legal, Finance and Regional Sales teams to execute termination process for under-performing DPs
Formulate and review DP manual, policies and processes

Records management:
Maintain database of DPs and TAs

Qualification

First degree or equivalent
Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a telecoms business environment
Ideal candidate must be able to demonstrate excellent business writing, reporting and presentation skills

To read more and to apply Click here

Secretary to Director-Indirect Channels & Corporate Sales,Lagos,Etisalat Nigeria

September 12, 2012 Posted by admin

Secretary to Director-Indirect Channels & Corporate Sales,Lagos,Etisalat Nigeria

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.

Purpose

Ensure high standard office practice/ management in the Director’s office
Draft messages on behalf of the Director
Ensure effective management of the Director’s calendar
Organize travel requirements for the Director and other functional staff
Attend and take minutes at weekly and departmental meetings
Act as first-line support to visitors
Manage stationery items for entire team
Plan and organize team events
Maintain standard records system

Qualification

First degree or equivalent in relevant discipline
At least two (2) years directly relevant post-NYSC work experience
Excellent proficiency in use of MS Office applications (in particular Outlook, Excel and Powerpoint)
Excellent communication and interpersonal skills
Excellent problem-solving skills
Good time management skills

To read more and to apply Click here

Deadline 15th September 2012

Engineer-Fixed Transmission,Lagos,Etisalat Nigeria

July 17, 2012 Posted by admin

Engineer-Fixed Transmission,Lagos,Etisalat Nigeria

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.

Purpose

Provide high level technical support for Regional Field Support Engineers in the resolution of transmission faults; minimize network downtime
Proffer solutions to repetitive transmission network faults affecting network quality and availability
Liaise with the Regional Field Support Engineers towards the resolution of prolonged and repetitive transmission faults
Ensure that all preventive, corrective and configuration Work Orders/ Change Requests are duly implemented and according to the Work Order/ Change Request process
Ensure timely escalation of all inter-MSC, MSC-BSC, BSC-BSC and interconnect transmission links faults; follow up with vendors and third party service providers to ensure that faults are resolved within defined Service Level Agreements (SLAs)
Manage and escalate all unresolved/ major faults to appropriate quarters for necessary attention
Ensure transmission operations work undertaken by vendors/ service providers meets with Etisalat Nigeria specifications
Manage the performance and availability of backbone and access transmission services and systems as deployed – radio/ microwave/ OFC as well as interconnect links
Manage bandwidth on the microwave/ fibre backbone and other transmission media for optimal performance
Administer accurate data within the transmission database, e.g accurate tracking of RFQs and orders placed with vendors/ service providers
Co-ordinate the acceptance testing of all delivered links
Maintain comprehensive records of all transmission links
Prepare and compile reports on leased, backbone and access transmission links in light of existing Service Level Agreements (SLAs)
Monitor and ensure adherence to SLAs by vendors (interconnect partners, transmission link providers, etc)
Conduct routine performance checks on the transmission links via the NMS systems in order to ensure desired Quality of Service (QoS) and customer experience
Ensure that approved transmission optimization tasks are executed according to schedule and with minimal distortion to service
Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet delivery requirements
Perform any other duties assigned by the Manager-Transmission

Qualification

First degree or equivalent in Electrical Engineering or any other relevant discipline
Relevant professional qualifications/ certifications will provide an advantage
At least two (2) years’ directly relevant post-NYSC work experience
At least 1 year experience working on microwave radio installation, commissioning, operation and maintenance
Excellent understanding of Alcatel, Huawei and Nokia-Siemens microwave radio products
Excellent understanding of OFC infrastructural operations and maintenance
Very good understanding of various SDH/ PDH radios
Very good understanding of GSM network
Excellent communication and interpersonal skills

To read more and to apply Click here

Deadline 25th July 2012

Head-Quality Assurance and Training,Lagos,Etisalat Nigeria

July 17, 2012 Posted by admin

Head-Quality Assurance and Training,Lagos,Etisalat Nigeria

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.

Purpose

Develop and deliver training & quality assurance strategy across Contact Centre & all Customer Care support operations, including frontline sales
Develop implement and maintain quality programmes and activities primarily within Contact Centre but also across all Customer Care functions
Ensure continuous improvement and advancement in key organizational development areas of Contact Centre staff in overall operational performance as measured by KPIs

Qualification

First degree or equivalent in relevant discipline; postgraduate/ professional qualifications in related field e.g CIPD may be an added advantage
Between eight (8) and twelve (12) years’ directly relevant post-NYSC experience, with most recent four (4) years in a managerial role; demonstrable experience in quality management and inspirational training background also preferred

To read more and to apply Click here

Deadline 26th July 2012

Head-Strategy and Business Development,Lagos,Etisalat Nigeria

July 5, 2012 Posted by admin

Head-Strategy and Business Development,Lagos,Etisalat Nigeria

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.

Purpose

Support the Director-Strategy & Business Development in the development of Etisalat Nigeria’s business strategy and the associated 5-year business plan
Review the market, technology trends and competitive environment in order to identify opportunities and risks which need to be accounted for within the strategy and business plan
Review and/ or assist in the development of key functional strategies across the business
Develop and/ or lead key cross-functional strategic business development initiatives

Qualification

First degree in Business, Management and/ or related disciplines
Relevant postgraduate qualification will provide an advantage (MBA preferred)
Between eight (8) and twelve (12) years’ directly relevant cognate experience, including at least most recent three (3) years at management level in a large/ multinational operational business environment or most recent three (3) to five (5) years post-MBA experience in a management consulting role

To read more and to apply Click here

Deadline 13th July 2012

 
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